Feedback from previous guests about their experience.
82%
enjoyed the hotel and would happily stay again
8.2/10
Great
Rooms
8.0
Location
8.4
Service
6.2
Dining
7.8
Guest reviews
8.2/10
based on 5 reviews
4/5
based on 121 reviews
8.0
8.0/10 based on 963 reviews
#154 based on Tripadvisor
Harper
United Kingdom,
January
2025
6.4/10
I had a nice stay at Spa World Hotel & Resort, as the location and cleanliness were commendable. However, I encountered some issues, like the strange layout and some service hiccups. The onsen experience was enjoyable yet could use some improvements.
Rooms
6.0
The Superior Japanese-style room was clean, but I found the bed quite hard. The shared bathroom setup was a little awkward for me.
Service
6.0
The staff were mostly helpful, though I had some frustrating experiences with language barriers and cash-only policies. It was particularly inconvenient during late-night hours.
Location
8.0
The hotel's location is perfect, just a short walk from a train station and near a supermarket for late-night snacks. It's quite accessible for sightseeing as well.
Dining
6.0
While the breakfast spread was decent, I found it repetitive during my week-long stay. I wished there were more variety in the menu each morning.
Facilities
8.0
The onsen area was clean, and I loved the different bath options. However, I felt it could benefit from a refurbishment for a more luxurious experience.
David
United Kingdom,
January
2025
6.0/10
I enjoyed my stay at Spa World Hotel&Resort, mostly due to the fantastic onsen facilities. However, the check-in process felt a bit impersonal and the hotel layout was somewhat confusing. Overall, the experience was unique and worth it.
Rooms
8.0
My room was spacious and clean, though I found the pillows a bit flat and the floors hard. There was no bath, but with the spa facilities, I didn't miss it much.
Service
7.0
While the staff were friendly, I struggled with the digital check-in system. Wearing a QR-coded wristband felt a bit odd and sometimes inconvenient, especially for my teenagers. But it did add a level of security.
Location
8.0
The hotel is conveniently located near Shinsekai, with easy access to supermarkets and public transport. However, be prepared for lots of stairs upon arrival.
Dining
9.0
The breakfast exceeded my expectations, offering a good mix of Japanese and Western dishes. I especially loved the healthy options. The buffet had a good variety each morning.
Facilities
8.0
The onsen and spa facilities were very nice. I particularly enjoyed the Finnish sauna and the themed pools, which were luxurious and clean. Yet, the area could use a bit of refurbishment.
Naomi
United Kingdom,
December
2024
5.6/10
My stay at Spa World Hotel & Resort was quite an experience! The luxurious spa facilities and themed baths were certainly highlights of my trip, but some aspects, like the strange check-out procedure and certain amenities needing additional payment, could be improved.
Rooms
9.0
I stayed in a large double room in the new building, which was clean and spacious. It had a nice layout with wet/dry separated toilets, making it quite practical for my needs.
Service
6.0
While I had great spa treatments, the check-in and billing process felt impersonal and awkward at times. The staff provided limited help with the ticket machine, which was frustrating.
Location
8.0
The hotel is conveniently located just a two-minute walk from the station and near a Don Quijote for late-night shopping. I appreciated the easy access to Shinsekai's vibrant food and entertainment options.
Dining
7.0
Breakfast was included in my stay, offering a decent selection, although it became quite repetitive after a few days. I wished for more variety, especially for longer visits.
Facilities
8.0
The extensive onsen options made a huge difference, with themed baths that were relaxing and well-maintained. However, some areas could benefit from refurbishment, especially the onsen spa.
Juliet
United Kingdom,
December
2024
5.6/10
My stay at Spa World Hotel&Resort was both enjoyable and frustrating at times. The facilities, especially the onsens, were excellent and the location couldn't be beat. However, I faced some inconveniences with service and communication, particularly regarding the check-in process and cash payments.
Rooms
9.0
I stayed in a tatami-style room that offered a captivating view of Shinsekai street and the Tsutenkaku Tower, especially beautiful at night. The cleanliness was excellent, and despite my initial worry about reserving a smoking room, there was no trace of smoke, which was a huge relief for my family.
Service
6.0
While I appreciated the effort from some staff members, there were a few who were less accommodating. For instance, I had trouble with the cash-only policy for the midnight surcharge, which complicated things significantly at a late hour.
Location
10.0
The hotel's location was fantastic, just a short walk from Shin-Imamiya Station. I found it extremely convenient to explore the area, with many dining options and shops nearby.
Dining
9.0
The buffet breakfast exceeded my expectations, offering both Japanese and Western dishes without a time limit, which was a major plus. I especially enjoyed the variety of options available.
Facilities
8.0
The onsen facilities were really good, with multiple baths that allowed for a truly relaxing experience. It was clean, though I did notice some areas could use refurbishment, and the gender segregation might be daunting initially, but it was ultimately enjoyable.
Anthony
United Kingdom,
October
2024
5.8/10
My stay at Spa World Hotel&Resort was a mixed experience. While the luxurious spa offerings and clean facilities impressed me, navigating the entry process and paying surcharges created some frustration. The themed areas were beautiful, but I expected more clarity during my visit. Overall, it's a great value for money, especially with the variety of pools and baths to enjoy. 🌊✨
Rooms
8.0
I stayed in a spacious room with an en-suite shower, which was one of the largest I've seen in Japan. It was clean and comfortable, although it lacked a bath.
Service
6.0
The staff's service was good, but I experienced some challenges during check-in and with the payment process. Communication hurdles made it difficult at times, especially when trying to figure out entry procedures.
Location
8.0
The hotel's location is fantastic, close to Tsutenkaku Tower and surrounded by restaurants and shops. It's conveniently near multiple train and underground stations, making it easy to explore.
Dining
8.0
Breakfast offered a good array of options, from delicious Japanese dishes to pastries and waffles, satisfying every palate. The dining facilities were clean and provided great variety.
Facilities
7.0
The spa facilities were impressive with various baths, including a salt sauna, but some areas seemed like they could use refurbishment. I appreciated the gender-segregated areas and the option for family-friendly spaces.
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